Redmi Note 10 Pro and Redmi Note 10 Pro Max users got a headache after updating their phones to MIUI 13, the latest version of the Android interface of Xiaomi phones. According to several reports, the cameras became unusable in different applications.
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In addition to not being able to capture photos, the owners of these models may still have additional problems when using applications such as Whatsapp and Telegram, which also use cameras for authentication via QR Code, for example.
Most of the complaints were registered in India, which is why the official support page there has already made an official statement:
Our service teams will provide comprehensive technical support and repairs at no additional cost.
We regret any inconvenience caused to our users. We are committed to delivering a user-centric experience that exceeds our user’s expectations. (2/2)
— Redmi India Support (@RedmiSupportIN) September 12, 2022
“We urge affected users to visit any of Xiaomi’s 2,000+ authorized stores. Our technical teams will provide technical support and repairs at no additional cost.”
Redmi Note 10 has had technical problems before
These specific models had already received the update to MIUI 13 in other countries. Likewise, some complaints were made regarding the camera, among other issues that affected the overall experience.
In addition, the Redmi Note 10 line itself already had hardware-related problems in 2021. At the time, the display of the devices had very visible oscillations, while the touchscreen was also affected — Xiaomi also offered support for these situations, but stated that they affected less than 0.001% of total users.
The Redmi Note 10 series still has representatives officially sold on the Xiaomi store, even though the Redmi Note 11 was released a few months later. In any case, it might be a good idea to wait a bit before updating devices to MIUI 13.