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Instagram accepted a mistake and promises to solve the blocked and affected accounts

Affected users should no longer have problems accessing their Instagram profiles without going through the account review process. REUTERS/Dado Ruvic/Illustration/File Photo

After experiencing a massive bug that caused users around the world to see their accounts suspended since the morning of October 31, Instagram announced that it has managed to solve this inconvenience and that the affected people have already been reestablished in the social network.

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According to him tweet published by the platform Goalthe error not only affected access to accounts, but also caused the loss of followers in profiles that were not suspended, which caused the annoyance of many users.

“We have resolved this bug now – it was causing people in different parts of the world to have trouble accessing their beads and caused a temporary change for some in the number of followers”, indicates the publication made by the social network.

Instagram's Twitter account indicates that the error that accidentally suspended accounts has already been fixed. (Twitter/Capture)
Instagram’s Twitter account indicates that the error that accidentally suspended accounts has already been fixed. (Twitter/Capture)
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According to the website of down-detectorwhich records user complaints when an application or social network presents inconveniences, reports of malfunctioning of Instagram have been drastically reduced and is within the regular standards of the platform.

In addition, during the time in which the inconvenience occurred with the social network developed by Goalusers reported a total of 87% of cases in which it was not possible log in in the accounts, 10% of cases in which there were problems with the user profiles and only one 3 % of them indicated that they had problems with app.

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Although it was indicated that the inconveniences that arose were overcome, Instagram Y Goal They have not reported on what caused the malfunction of the social network in any of its official accounts nor in their websites through a communication.

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Graph of Instagram malfunction reports in Down Detector. (Capture)
Graph of Instagram malfunction reports in Down Detector. (Capture)

In the case of users who were affected, they received a notification that their account had been suspended and that they had until 30 days to oppose the decision.

“You still have 30 days to tell us if you disagree with this decision. We will guide you through some steps to request a review” is the message that these people received, who could also see that the alleged reason why their profiles had been suspended was for violating the community standards of the platform

Also, Instagram He went on to indicate that the account would be permanently disabled if it could not be verified and that while it was suspended no one would be able to see it on the Internet. platformwhich caused some users to lose a large number of followers, hundreds or thousands, in an instant.

Suspended account on Instagram. (photo: Instagram)
Suspended account on Instagram. (photo: Instagram)

However, once the issue is resolved, the social network they should have re-established the operation of the profiles without the need to carry out the verification process, so today these users should no longer have problems using Instagram because it was not a decision of the application, but rather the product of an error in its system.

This is not the first application of Goal that has presented failures in recent days because WhatsApp, the instant messaging platform, also experienced global downtime for a few hours last week. Similarly, last Friday there were failures in the connection of the services of Facebook.

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