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How to ask Google for a refund of money after the closure of Stadia, the gaming platform

Stadia servers will remain active until January 2023. REUTERS/Stephen Lam

This year Google announced the final closure of StadiaGoogle’s special platform for video game in the cloud that competed with other services and although the process will not end until January 2023, the company technology has started the process of refunds within the system.

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This return of payments is made due to the need of the former customers of the system to recover your money invested in a service that they will not receive for the full time for which they purchased it, in addition to complementary products or services and subscription fees using Stadia Store as a payment platform.

East process It is automatic and the company notifies each of the platform’s clients by means of a email that the return of your money is pending, although this will be for those purchases made through the platform store that do not exceed the 21 items or virtual products.

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However, not all people will receive a refund of their money. The company made the decision not to return the money to people who made payments before the September 29ththe day on which the closure of the service was announced. streamingbut they will do so with those people who made a purchase from that day on.

Stadia controllers can be used in connection with any other console via adapter cables. (photo: Google)
Stadia controllers can be used in connection with any other console via adapter cables. (photo: Google)

On the other hand, with regard to hardware purchases such as the platform controller, Play and Watch packages with google tvalthough it will not be through the return of the products to the physical stores of Google. According to the company, the return process is not linked to the delivery of physical products. In some cases, just presenting a receipt is enough to process the return.

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If users want to continue using the control of Stadia for other games and platforms, Google indicates that these can be used as long as they are connected to a compatible console via USB-C, type USB-C or USB-A.

In addition, the coins that were acquired through transactions internal game within the platform Stadia will also be refunded and no distinction was made as to the dates on which they were purchased.

According to the specific page of Google to solve the doubts of the users of Stadiarefunds will be made, for the most part, until the January 18, date on which the platform will cease to be operational. In addition, it is reported that those people who the stores and internal services of the platform are currently disabled, so they cannot process a refund for the purchase recent product.

In the event that users have made a product reservation, Google indicates that all the transactions that have been made have been canceled and no additional transactions will be made. If the reservation has already been processed, the refund should also start.

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Stadia controllers can be used in connection with any other console via adapter cables. (photo: Andro4all)
Stadia controllers can be used in connection with any other console via adapter cables. (photo: Andro4all)

What will happen to Stadia games

The games on the platform Stadia They will remain active and available until January 18, when the servers of this service are no longer available. However, there is a possibility that will allow people to enjoy these games even after the end. platform.

Some of the available titles have the possibility of transferring your information, including the progress made, to other platforms or external accounts, although these options can only be used if the game system allows it.

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