Nandan Kumar’s story an engineer who hacked an airline website to retrieve his suitcasetranscended on social networks and went viral, as it placed the company between a rock and a hard place after denouncing its deficiency in the area of customer service and cybersecurity.
It was on March 28 when the software engineer and Java programmer opened a thread on his Twitter to tell about his travel experience and troubleshooting with the IndiGo airline.
Hey @IndiGo6E wanna hear a story? And in the end, I will tell you a hole (technical vulnerability) in your system,” the engineer tweeted.
He recounted that he had traveled from Patna to Bangalore, India, on flight 6E-185, when the airline made a mistake sending your bag to another passenger and vice versa. He said that she could understand because both bags were the same, except for a few small differences. He assured that he had not paid much attention to the details of the luggage because he trusted the company a lot and believed that everything was in order.
It wasn’t until he got home that his wife told him that the suitcase they had brought looked different from his, in addition to the fact that they do not use straps to close it. At that point, he called the airline to report the problem.
