OpenAI released on Friday (24) its initial conclusions regarding the investigation of the bug that affected ChatGPT in the last week. According to the company, the invasion due to a security breach also revealed part of the personal data of 1.2% of ChatGPT Plus subscribers, the paid version of the chatbot.
- In the early hours of Monday (20) to Tuesday (21), a bug in ChatGPT exposed descriptions of third-party conversations to chatbot users;
- OpenAI then, as a security measure, put the bot in offline mode (off the air) for almost 10 hours to investigate;
- A company spokesperson confirmed the issue to Bloomberg, adding that the bug did not share full transcripts of conversations, but only titles;
- OpenAI CEO Sam Altman also admitted to the incident and said that only a “small percentage of users” had been reached, noting that the error would be investigated.
Upon further investigation, we also discovered that the same bug may have caused the unintentional visibility of payment-related information to 1.2% of ChatGPT Plus subscribers who were active during a specific nine-hour window. In the hours leading up to the shutdown of ChatGPT on Monday, some users could see another active user’s first and last name, email address, payment address, the last four digits (only) of a credit card number, and also the expiration date. Full credit card numbers were never exposed.
Wrote the OpenAI team in an official statement.
The company highlighted that the problem has already been fixed and minimized the risks for users, since data was not shared in full. “We reached out to notify affected users that their payment information may have been exposed. We are confident that there is no ongoing risk to user data.”
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The company also reinforced its commitment to the safety of customers and users and apologized for the inconvenience. To check the technical details of the bug, click here !
In an effort to make the technology of the moment, ChatGPT, give a greater return, OpenAI announced in February a paid version of the chatbot, ChatGPT Plus.
With exclusive benefits, the service costs US$ 20 per month and the user can have, for example, priority access, even during peak hours, when non-subscribers must wait.
In a rapid rise, the company has also launched another updated version of the platform, GPT-4.