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Basic tips to identify and solve connection problems

On some occasions the Internet has connection failurescausing conflicts, especially when you are in the middle of a teleworking meeting or a distance class, so on this occasion some basic tips to identify and solve the problem.


Although they may be due to problems of the company that provides the service, before calling to file a report, you can try some of these tips,

Use Windows Checker

If you are using a PC, you can check with the computer system if there is a possible problem, thus also ruling out options. The user should go to “Control Panel / Network and Sharing Center” and select the connection you have to see its status. There it will briefly show the results and you can see if it is the Ethernet cable or the WiFi signal.

Verify that it is not the device


Sometimes the obvious things are not as visible as they seem, so a good option is check if it is not a specific device that is presenting problems. There can be many things that could be causing an error, so experts recommend restarting the device with which you are having problems. You can also try to put the airplane mode or disable and enable the WiFi.

If the problems persist, it is possible that it is due to the browser and that some extension is failing or that the program is having problems. In this case you can Try another browser or restart the program.

router cable problems


It cannot be ruled out that it is a problem with the router. One way of knowing is because problems no longer happen at specific times and they become constant. In this case you can try changing the router cable or at least unplugging it and plugging it back in a few seconds later. If the problems still persist, other options can be tried.

bad router location

In some cases it is possible that there are connection errors because the router or modem is not placed in a good place, or that it is causing inconvenience after a move was made. In the first case it may be that you are in a part of the house where there is not enough power to send a signal to another area of ​​the house.

In this situation, you can try putting the router in a place where there is a good signal or buy a Signal repeater so that the Internet reaches all parts of the home, including distant rooms or on another floor.

Failures from the distributor


If even trying the previous options everything is still the same, you can try to identify if it is something of the company, for this you can measure the speed of the Internet and even check on social networks if it is not a general drop of all users in that moment.

In case the speed measurement results are low, the router can be restarted. If the problem has not been solved, it is best to contact the operator directly, either by call or social networks to file a report and the fault is solved as soon as possible. In this case, it only remains to hope that the company resolves the errors as soon as possible.

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