One of the capabilities that all cell phone users who contract a mobile phone operator have telephony to have the communication service, Mobile data and access to a telephone number, is to make a change of operator when you feel that your expectations have not been met or that you do not wish to continue to be associated with a company in particular.
At least in the year 2022, a total of 7.96 million of people in Colombia who contracted these services decided to proceed with the change of telephone operator using their right to free choice and the number portability to keep the same contact number they had in the first instance.
These data, which were published by the Communications Regulation Commission (CRC) of Colombia, indicates that only during the last three months of the year 2022, 2 million operations of number portabilitybarely 4.68% less than the figure registered between July and September. In addition, it was stated that between August 2011, the date on which this program was implemented, and December 31, 2022, a total of 41.4 million of these processes were registered among the users of these devices in the country.
It might interest you: What is the difference between a cell phone that is bought in an official store and the one that comes from a mobile operator?
The document of the CRC it also makes a breakdown in which it is indicated which were the mobile telephone companies that came to carry out more of these procedures. In the case of Clearthis was the one that reported the most cases of this type, since they managed to register 646.5 thousand currency exchange operations. operator bound for this company.
The order of the companies is reversed when it comes to losing customers through the processes of number portability and operator changes, then wom appears in first place with 188 thousand processes, surpassing by almost double Movistar which is in second place with 99.9 thousand and ETB with 1.3 thousand.
In another section there are the operators that had more users donated than received, which indicates loss of customers as you (-146.2 thousand), Clear (-47.03 thousand), Virgin (23.7 thousand), Success (-22.6 thousand), FlashMobile (-2.9 thousand), Addition (-174) and Setroc (-128).
It might interest you: How do I know if someone else is accessing my phone remotely?
According to Paola Bonilla Castaño, Executive Director of the CRC, “these figures recorded by the entity indicate that the portability mechanism is effective in guaranteeing the protection of the right of Colombians to change operators according to their needs and profile of consumption”.
Which service do users prefer to migrate to?
According to the information presented by the CRC, the destinations of the operations of number portability and operator change do not always have the same destination, but it is possible to establish some figures of transfers.
For example, users who start as clients of Clear Most of them choose to migrate to the Tigo company (41.7%), while in the case of youthose who start the process being their clients tend to migrate to Clear in greater relation (59.8 %). In both cases Movistar ranks second in portability preference (34.4% and 23.3% respectively).
It might interest you: What is the use of each camera that the cell phone has?
In the case of the migration of users from Movistarthe CRC highlights that the majority of cases (46.2%) tend to prefer to transfer their numbers to Clear and to a lesser extent you and wom. This last company also behaves in a similar way, since 37.7% of the cases of application presentation to start the phone migration It is destined for the operator Claro.
